About Us

YOU ARE NOT ALONE

At Pro Health Navigators Canada, we fill the gaps in the system by walking with you during your journey and ensuring you get the best possible care when you need it the most.

There are some parts of the healthcare system that we can't change. Our role is to work with your healthcare providers to ensure you understand medical jargon and confusing terms, forms or rules to you.

We put you back in control of your healthcare by helping you proactively plan for the future and communicate your needs to your doctor and medical team. We play an important role in helping you and your family get the healthcare you need. 

Lorraine Hulley R.T.(T.), A.C.(T.), M.Sc.

For over three decades, Lorraine has enjoyed an extensive and rewarding healthcare career as a radiation therapist.  Her career has seen her involved in a number of different roles, including direct clinical service, staff and student education, supervision and management. A life long learner, she completed a Masters degree in Science, specializing in Supportive and Palliative Care in 2013.  This clinical and academic foundation provides a solid ground to assist her clients in navigating the healthcare system.

She is passionate about helping her clients have the best possible healthcare experience and achieves this through sharing knowledge, providing navigation, advocacy, support and education.  

Lorraine is also a member of the teaching faculty in the Palliative Care International Certification program at Niagara College, and volunteers as the bereavement coordinator for Rose Cottage  Visiting Volunteers in Grimsby. She is a frequent speaker to the general public on issues related to aging and healthcare and can be contacted through the email link below for interested organizations.

Email Lorraine

Kerrie Pickering R.N., B.S.c, M.A.

Kerrie has over 25 years of international experience as a Registered nurse working in a variety of acute and chronic settings. Advocating for patients and helping them navigating through various healthcare systems is part of her everyday practice. Kerrie is a member of the Registered Nurses of Ontario Association, on the Niagara Chapter executive and co-chair of the Ontario Nurses Environmental Interest Group. In 2010 she completed a BSc. then in 2013 a MA. She has strong interest in the environment and it's impacts on our health. 

Through her career Kerrie has witnessed people 'fall through the cracks' because they didn't understand their diagnosis and how to express their wishes. Patients today are expected to have a greater input into their care however the time to explain and discuss options has been condensed to 15 minutes per appointment. Kerrie takes the time to listen, understand, explain and help clients move through the healthcare system with knowledge and confidence.
Email Kerrie
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